Refund Policy

2. What this policy covers

This policy applies to everything you pay us for in connection with IntellectoKids, however it is named or presented: subscriptions, one-time purchases and bundles, bought on our website or in the app. Some of it renews automatically until you cancel; some is paid for once.

Each purchase is a separate contract, so cancelling or refunding one does not affect the others, and you are never required to keep, extend or repurchase one product in order to get a refund of another.

Nothing in this policy limits any right you have under the mandatory consumer law of your country. Where that law gives you more than this policy does, that law applies.

3. Purchases on our website and in the app stores

• If you bought on our website, we took the payment, and the rest of this policy applies to you. To cancel, log in at https://intellectokids.com/ and open the subscription section. The cancellation is completed there. If you have any questions, contact our support team via email support@intellectokids.com
• If you bought inside the App, Apple or Google took the payment. Only the store can refund it — "Purchases made in the App Store or Google Play" below explains how to ask, and what we can do to help if the store says no. You cancel in your App Store or Google Play settings, not on our website.
• Subscriptions renew automatically at the end of each billing period until cancelled. Renewal, billing and cancellation are governed by our Terms of Use, which you accepted at purchase.
• Cancelling is not the same as a refund. Cancelling stops future payments; this policy is about getting back a payment that has already been taken. Deleting the App does not cancel a subscription.

4. Refunds required by local consumer law

Consumer law in some countries gives you a period after buying in which you can cancel your purchase and get your money back without giving a reason.

If you live in the European Union or the European Economic Area, or in the United Kingdom, that period is 14 days from the date of the initial purchase. In Brazil it is 7 days. In Mexico it is 5 business days. The period applies separately to your subscription and to each add-on you buy.

To use this right, email support@intellectokids.com and tell us you want to cancel the purchase and receive a refund. We refund the payment for that purchase.

If you live elsewhere, Sections 5 and 6 explain the grounds on which we refund.

5. Technical problems

If you cannot use the service because of crashes, failure to launch, or another material software or hardware fault, you may be entitled to a refund of your most recent payment. Contact us within 30 days of the date that payment was taken.

Because we need to identify and fix the fault, a refund on this ground requires you to send us:

• a screen recording or screenshots showing the problem;
• your device model, operating system and version;
• what you are doing when the problem appears.

If what you send is not enough to identify the fault, we may ask for more detail, and we may decline a refund on this ground if we do not receive enough information to identify it.

This does not apply to Section 4. If you are within the refunding period described there, you do not need to give a reason and you do not need to send us anything — Section 4 applies instead, whether or not anything is wrong with the app.

6. Other refund requests

Outside Sections 4 and 5, fees for a period that has already started are not refundable, except where required by applicable law.

If you believe your situation qualifies for a refund, write to us at support@intellectokids.com or through our Help Center and tell us what happened. We review every request individually and may grant a refund at our discretion.

7. Purchases made in the Apple App Store or Google Play

We do not receive or hold these payments and cannot refund them ourselves. Request the refund from the store:

• Apple App Store — reportaproblem.apple.com, or Apple's instructions at https://support.apple.com/en-us/HT204084. Manage or cancel the subscription in Settings → your name → Subscriptions.
• Google Play — https://support.google.com/googleplay/answer/2479637. Manage or cancel the subscription at https://play.google.com/store/account/subscriptions.

Each store applies its own refund rules and time limits.

8. General conditions

Please also note that:

• Refunds, where granted, are limited to a single payment — normally your most recent one. Earlier payments, including past renewals, are not refunded retroactively. An approved refund of one payment does not entitle you to a refund of any other payment, past or future.
• In case of an approved refund request, the credit will be automatically applied to your credit card or via the original method of payment.
• While we will try to refund your payment within 14 days following our approval of the relevant refund request, the payment may take longer due to circumstances that are beyond our reasonable control.

None of the above affects your right to receive a refund under Section 4.

9. Language

This policy is published in English. Any translation is provided for convenience only and may be produced automatically. If there is any difference in meaning between the English version and a translation, the English version prevails.